B&O Play Experience disabled when headphones plugged in (2024)

  • Sign up
  • ·
  • Sign in
  • Sign up / Sign in
  • ×

    Information

    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more

    Information

    Need Windows 11 help?

    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.

  • ×

    Information

    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more

    Information

    Need Windows 11 help?

    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.

  • HP Community
  • Notebooks
  • Notebook Audio
  • B&O Play Experience disabled when headphones plugged in

B&O Play Experience disabled when headphones plugged in

Options

  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page

turn on suggested results

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for

Search instead for

Did you mean:

Start a conversation

B&O Play Experience disabled when headphones plugged in (3)

Guidelines

We have new content about Hotkey issue, Click here to check it out!

B&O Play Experience disabled when headphones plugged in (4)

Create an account on the HP Community to personalize your profile and ask a question

Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.

Sign in / Create an account

Learn more

Sign in / Create an account / Learn more

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

B&O Play Experience disabled when headphones plugged in (5)

It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.

B&O Play Experience disabled when headphones plugged in (6)

dpat91

4 0 0

9,897

New member

‎07-24-201708:04 PM

B&O Play Experience disabled when headphones plugged in (7) HP Recommended

Product: Pavilion Power cb013na

Operating System: Microsoft Windows 10 (64-bit)

Hi,

I've tried reinstalling the Realtek drivers to try and resolve this but it has not worked. Got this laptop yesterday and had this problem from the very beginning.

Every time headphones are plugged in to the jack, the B&O Play Experience slider and options are switched off and turn dark so I cannot change any options as shown below.

B&O Play Experience disabled when headphones plugged in (8)

Tags (2)

  • Tags:
  • Microsoft Windows 10 (64-bit)
  • Pavilion Power cb013na

View All (2)

12 people had the same question

I have the same question

8 REPLIES 8

B&O Play Experience disabled when headphones plugged in (9)

B&O Play Experience disabled when headphones plugged in (10)Riddle_Decipher

31,166 4,295 2,623

9,795

HP Support Agent

‎07-25-201703:15 PM

B&O Play Experience disabled when headphones plugged in (11) HP Recommended

  • Mark as New
  • Bookmark
  • Subscribe
  • Permalink
  • Print
  • Flag Post

@dpat91

Thank you for posting on HP Forums,

Riddle_Decipher is at your service.

As I Understand the B&O Play Experience is disabled when headphones are plugged in,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Did you attempt to reinstall the B&o Application?

If you haven't, you might want to as it should resolve the issue:

CLICK HERE FOR STEPS AND INSTRUCTIONS.

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as well,

Considering, this forum has some of the best people in the world available and ready to help.

{If this resolved your concern, Click on "Accept as Solution" & the Purple Thumbs up}.

Riddle_Decipher
I am an HP Employee

Was this reply helpful?YesNo

B&O Play Experience disabled when headphones plugged in (12)

dpat91

Author

4 0 0

9,788

New member

‎07-25-201708:37 PM

B&O Play Experience disabled when headphones plugged in (13) HP Recommended

  • Mark as New
  • Bookmark
  • Subscribe
  • Permalink
  • Print
  • Flag Post

@Riddle_Decipher

Thank you for replying.

Yes I did attempt to reinstall the B&O App

As I understand, it is part of the Realtek Driver package which was one of the first things I tried to reinstall.

Still same problem.

Was this reply helpful?YesNo

B&O Play Experience disabled when headphones plugged in (14)

B&O Play Experience disabled when headphones plugged in (15)Riddle_Decipher

31,166 4,295 2,623

9,776

HP Support Agent

‎07-26-201712:00 PM

B&O Play Experience disabled when headphones plugged in (16) HP Recommended

  • Mark as New
  • Bookmark
  • Subscribe
  • Permalink
  • Print
  • Flag Post

@dpat91

Thank you for replying with this detailed response 😉

I appreciate your time and efforts,

To Clarify, did you reinstall the application using the recovery manager as suggested on the link I had shared earlier or was it by reinstalling the driver package from device manager as it makes a big difference.

If you haven't reinstalled the same from the recovery manager, please do and also, install the latest version of the BIOS, Chipset, and Audio drivers to be on a safer side: Click here to find and install.

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as well,

Considering, this forum has some of the best people in the world available and ready to help.

{If this resolved your concern, Click on "Accept as Solution" & the Purple Thumbs up}.

Riddle_Decipher
I am an HP Employee

Was this reply helpful?YesNo

B&O Play Experience disabled when headphones plugged in (17)

dpat91

Author

4 0 0

9,770

New member

‎07-26-201712:46 PM - edited ‎07-26-201712:47 PM

B&O Play Experience disabled when headphones plugged in (18) HP Recommended

  • Mark as New
  • Bookmark
  • Subscribe
  • Permalink
  • Print
  • Flag Post

@Riddle_Decipher

I tried using the recovery manager but unfortunately I cannot do it as the option to reinstall is not clickable and says that "this option is no longer available after the Windows update".

I instead downloaded the audio and BIOS drivers from the driver page of the HP website and installed it that way. This is the link I used:https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-power-15-cb000-laptop-pc/15551388/model...

Under Driver-Chipset, there are 5 downloads available, which one should I use?

Was this reply helpful?YesNo

B&O Play Experience disabled when headphones plugged in (19)

B&O Play Experience disabled when headphones plugged in (20)Riddle_Decipher

31,166 4,295 2,623

9,764

HP Support Agent

‎07-26-201701:38 PM

B&O Play Experience disabled when headphones plugged in (21) HP Recommended

  • Mark as New
  • Bookmark
  • Subscribe
  • Permalink
  • Print
  • Flag Post

@dpat91

Thank you for replying with this detailed response 😉

I appreciate your time and efforts,

I recommend you install all 5 updates as they are regarding the Chipset driver & software involved,

That said, Click here to download the B&o Software, however, if this doesn't do the trick, I'm afraid OS reinstallation is the only option left.

Click here for instructions.

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as well,

Considering, this forum has some of the best people in the world available and ready to help.

{If this resolved your concern, Click on "Accept as Solution" & the Purple Thumbs up}.

Riddle_Decipher
I am an HP Employee

Was this reply helpful?YesNo

B&O Play Experience disabled when headphones plugged in (22)

TImothyC74

16 6 1

9,142

Level 2

‎05-17-201805:28 PM

B&O Play Experience disabled when headphones plugged in (23) HP Recommended

  • Mark as New
  • Bookmark
  • Subscribe
  • Permalink
  • Print
  • Flag Post

I realize this thread is a little older now but I wanted to mention I have the same issue. The difference is my system has the HP Audio Control Panel and a Realtek driver. The HP Audio Control Panel GUI is virtually the same as yours. And I experience the same issue using headphones. My daughter has an HP 15 series with a DTS Control Panel and a Realtek driver and she does not experience this. She gets full functionality of both the Audio enhancements and the EQ with headphones plugged in.

It's a mixed bag and it's really not cool that HP can't say exactly what the default behavior is and why. And how to make it work with headphones correctly.

Here's two other similar threads.

https://h30434.www3.hp.com/t5/Notebook-Audio/Re-Bang-and-Olufsen-settings-greyed-out-when-headphone-...

https://h30434.www3.hp.com/t5/Notebook-Audio/HP-Realtek-Enhancements-won-t-stay-on-with-headphones/m...

Was this reply helpful?YesNo

B&O Play Experience disabled when headphones plugged in (24)

mudkips

2 6 0

7,310

Level 1

‎05-23-201906:40 PM

B&O Play Experience disabled when headphones plugged in (25) HP Recommended

  • Mark as New
  • Bookmark
  • Subscribe
  • Permalink
  • Print
  • Flag Post

B&O Play Experience disabled when headphones plugged in (26)

Sup, Tim. Came here for the same reason, and I'd written out this long reply detailing the rabbit hole I went down and the things I tried to fix this problem I'm not even sure is fixable... but then my husband came back from walmart and handed me this pair of bluetooth heaphones. They're so comfortable that it feels like the very clouds of heaven are pumping music into my ears. Settings only greyed out when things were plugged in to aux port so I can stop obsessing over this mess for the time being.

Was this reply helpful?YesNo

B&O Play Experience disabled when headphones plugged in (27)

TImothyC74

16 6 1

7,285

Level 2

‎05-24-201910:11 AM

B&O Play Experience disabled when headphones plugged in (28) HP Recommended

  • Mark as New
  • Bookmark
  • Subscribe
  • Permalink
  • Print
  • Flag Post

It's good to have the issue validated. Surprising that HP doesn't know with absolute certainty what the behavior is supposed to be both for headphones and without. Thanks

Was this reply helpful?YesNo

B&O Play Experience disabled when headphones plugged in (29)

Be alert for scammers posting fake support phone numbers and/or email addresses on the community.

If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

B&O Play Experience disabled when headphones plugged in (30)

  • English

    Open Menu
    • English

    • Español

    • Português

    • 中文

B&O Play Experience disabled when headphones plugged in (31)

Didn't find what you were looking for? Ask the community

B&O Play Experience disabled when headphones plugged in (2024)

FAQs

How do I reset my B&O earphones? ›

Reset your Beoplay E8 3rd Gen

Press and hold the touch areas on your Beoplay E8 3rd Gen earphones for 10 seconds until the light indicator flashes red. Beoplay E8 3rd Gen have now been reset and must be removed from the list of paired Bluetooth devices on your mobile device before being added again.

How do I turn off B&O on my HP laptop? ›

Go to Windows Device Manager > Sound, video and game controllers section. In the list of audio device drivers, look for Realtek High Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn't you say?). Right-click and select Disable.

How do I reboot my headphones? ›

Power off your headphones, then wait 30 seconds. Connect your headphones to a wall outlet using a USB charger, then wait 5 seconds. Disconnect the USB cable from the headset, then wait 1 minute. Power on your headphones and resume normal use.

Why won't my B&O earbuds connect? ›

Leave both earbuds in the charging case connected to USB power for at least 1 hour. Check that the status indicators on both earbuds turn white when removing them from the charging case. After removing the earbuds from the charging case, press and hold both touch areas on the earbuds simultaneously for 3-5 seconds.

What does B&O mean on a laptop? ›

It is the audio hardware installed on your laptop such as speakers. Each company has different partnerships with different audio hardware companies such as BOSE, Creative, Dolby Labs and so many. Bang & Olufsen is one such company. The speakers inside your laptop is manufactured by them.

How do I reset my HP Pavilion B&O? ›

How do you factory reset an HP laptop with Windows 10?
  1. Click on the Start menu and choose the “Settings” option. ...
  2. In the search bar, type “reset.”
  3. From there, choose the “Reset this PC” option once the results have popped up.
Jan 3, 2019

Where is the power button on HP Pavilion B&O? ›

Fortunately, the Power key (on / off) is located in the same location on each model. Place your finger at the left top corner of the keyboard. Lightly trace down to where you can feel the top row of keys. Top row keys are small and rectangular (shaped wider than tall).

How do I reset my earphones to factory settings? ›

The standard way of factory resetting these is usually 1) Press & hold the buttons on both earbuds at the same time for 10+ seconds, or 2) Press & hold ONE of the buttons for 10+ seconds while wearing them.

Top Articles
Latest Posts
Recommended Articles
Article information

Author: Rev. Porsche Oberbrunner

Last Updated:

Views: 6128

Rating: 4.2 / 5 (73 voted)

Reviews: 88% of readers found this page helpful

Author information

Name: Rev. Porsche Oberbrunner

Birthday: 1994-06-25

Address: Suite 153 582 Lubowitz Walks, Port Alfredoborough, IN 72879-2838

Phone: +128413562823324

Job: IT Strategist

Hobby: Video gaming, Basketball, Web surfing, Book restoration, Jogging, Shooting, Fishing

Introduction: My name is Rev. Porsche Oberbrunner, I am a zany, graceful, talented, witty, determined, shiny, enchanting person who loves writing and wants to share my knowledge and understanding with you.